Shipping policy
Processing Time
Orders are processed within 1–3 business days. You'll receive a confirmation email with your tracking information as soon as your order ships.
Shipping Times
We ship directly from our suppliers to keep costs low and quality high. Once shipped, please allow the following delivery windows:
| Region | Estimated Delivery |
|---|---|
| United States & Canada | 7–10 business days |
| United Kingdom & Europe | 9–13 business days |
| Australia & New Zealand | 10–14 business days |
| Rest of World | 10–14 business days |
Shipping Costs
Free shipping on all orders over $35. Shipping costs for orders under $35 are calculated at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can use this to follow your package all the way to your door.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are set by your local customs authority and are the responsibility of the customer. GnawtyCat has no control over these fees and cannot predict their amount.
Delays
Occasionally, delivery times may be affected by high order volume, international transit, or customs processing. If your order is significantly delayed, contact us at support@gnawtycat.com and we'll look into it right away.