Refund policy

Our Guarantee

We stand behind GnawtyCat 100%. If your cat doesn't love it, or if you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll make it right — no questions asked.

How to Request a Refund

Email us at support@gnawtycat.com within 30 days of receiving your order. Include your order number and we'll process your refund promptly. You do not need to return the product.

Refunds are issued to your original payment method within 5–10 business days depending on your bank or card provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us at support@gnawtycat.com immediately with a photo of the issue and we'll send a replacement or issue a full refund at no cost to you.

Exceptions

Refunds are not available for orders where abuse of the guarantee is suspected (e.g. repeated refund requests). We reserve the right to decline refund requests that fall outside of normal use.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason under EU consumer law.

Questions?

Contact us anytime at support@gnawtycat.com — we typically respond within 24 hours.